Support

An alarm says "Not set"

Allow alarms in Settings, then Wake Alarm. If it says iOS has too many alarms, turn another one off. Each alarm uses up to 6 rings.

How do I end an alarm?

Finish its task. Stop on the alarm screen always silences the ring, and the alarm rings again every 2 minutes, up to 5 more times, then ends by itself. You can turn an alarm off or delete it on the alarm list at any time.

A photo won't match

Stand where you took the first photo and turn a light on, or use the torch. After 3 misses the app offers Math instead. There are more tips in the photo alarm guide.

Restore a purchase

On the alarm list, tap Free stays free, then Restore Purchases.

Refunds

Apple handles refunds at reportaproblem.apple.com.